Customer-Service Oriented Collections
In the end, collecting on a delinquent account shouldn't be a headache. In fact, it is common knowledge that customers often want to pay a debt, but struggle financially. While there are some who just avoid debtors out of irresponsibility, identifying with whom you can make progress is part of our specialized service.
At Mills Law, we believe in helping our clients stay in the black by streamlining and handling all their collections efforts. Every business owner knows that dealing with customers who avoid paying debts owed are hard to track down, let alone arrange a settlement. We help businesses avoid and recover from delinquent customers using a customer-service oriented approach, knowledge of the industry, and going the extra mile to protect your business.
Law Firm or Collection Agency?
Equipped with the right tools, Mills Law can both recommend collection agencies and take your case to court. A lot depends on the age and size of a debt as to how effective either method of collection can be.
As a law firm, we have more knowledge, insight, and tools at our disposal than do collection agencies. By law, debt collectors can only write letters and make calls. We can not only mitigate the collections process, but take the process through court, if necessary.
What Makes Our Collections Process Different
Unfortunately, litigation and collection of a judgment can be a stressful process when a business is trying to keep its doors open and cash flowing. We assess each situation uniquely and discuss the costs associated with pursuing and, ultimately, collecting monies owed.
Fortunately, every business has options on how to best achieve collection stability. This may be done through court action or a third-party collections agent. Collections agencies are available for simply managing a series of letters or calls. Or, you can literally turn the debt over to them and collect a portion of the amount owed up front. Court action, on the other hand, requires serious effort at reaching a customer before initiating a lawsuit.
At Mills Law, we help you navigate your options and assess which of your customers require immediate action. Should the need arise, we are willing to go to court to fight for your business.
By reviewing the costs, time, and commitment necessary for each path with you, you can make the decision that is best for your business's situation.
We Put Proper Measures in Place
We also are prepared to review our clients’ business contracts and customer agreements to put measures in place that avoid issues with late-paying customers, mitigate risk, and make it easier to recover in the future.
At Mills Law, we also employ a milestone billing model which means you pay only for the time we are engaged in your matter. From the outset of the engagement, you will know the fees associated with each step in the process.
Next Steps For Your Business
We know that cash-flow is the lifeblood of any business. When you have delinquent customers, time is of the essence. Call Mills Law today at 919-934-7235 to see how hiring a law firm can improve your collections process.